{"id":968,"date":"2017-06-06T16:47:08","date_gmt":"2017-06-06T16:47:08","guid":{"rendered":"https:\/\/www.subbly.co\/blog\/?p=968"},"modified":"2022-05-25T22:09:29","modified_gmt":"2022-05-25T22:09:29","slug":"common-challenges-subscription-business","status":"publish","type":"post","link":"https:\/\/www.subbly.co\/blog\/common-challenges-subscription-business\/","title":{"rendered":"Practical Solutions for Common Challenges in Subscription Business"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">Once upon a time\u2026<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">\u2026 in a land far, far away, a small subscription business was born. It steadily grew and bloomed, surrounded by the warmth of its creators, who were bold entrepreneurs. Nothing stood in their way and they all shipped happily ever after!<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/external-images\/media.giphy.com\/media\/26hpKMTa5HgdSMhRC\/giphy.gif\" alt=\"gentle expression\" width=\"250\" height=\"141\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lucky you, for you have just witnessed the birth of the first subscription business fairy tale! But, as tempting as it may sound, it\u2019s also rather boring, right? Well, it\u2019s time to face reality. It may be challenging, but it will undoubtedly be more exciting than fairy tales.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Running a subscription business is a journey filled with of ups and downs. Though some businesses tend to grow at a relatively solid rate, most of them do struggle, especially <\/span><a href=\"https:\/\/www.subbly.co\/blog\/start-a-subscription-box-business\/\"><span style=\"font-weight: 400;\">at the beginning<\/span><\/a><span style=\"font-weight: 400;\">. And that is perfectly normal.<\/span><\/p>\n<p><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/1.jpg\" alt=\"Lego figurine\" width=\"640\" height=\"426\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Today, we are bearers of some news &#8211; \u00a0good news and great news. The good news is that every business challenge has a solution, oftentimes more than one! The great news is &#8211; you\u2019re about to discover those solutions to common challenges that one can face in a subscription business. How neat is that?!<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Most common challenges faced by subscription businesses<br \/>\n<\/span><\/h2>\n<ol>\n<li><span style=\"font-weight: 400;\"> Pricing your offers (subscription boxes\/products)<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Scaling the fulfillment operation<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Creating a monthly schedule of operations<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Creating amazing customer service<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Surely there are more, smaller everyday challenges every subscription business owner faces, beyond these big ones we are going to explore now. Some of them are well known to non-subscription businesses as well &#8211; unexpected obstacles appearing in places you would never expect them to appear, constant gaps between what we know and how it looks in practice, and more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If there are any other challenges you\u2019d like us to cover, do let us know! Whatever you\u2019re struggling with in developing your business, we\u2019re here for you to provide practical solutions, tips, and advice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/2.jpg\" alt=\"giving hands\" width=\"640\" height=\"427\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moving on, in this guide we are going to reveal the most common challenges of subscription business, focused mainly on monthly recurring offers (based on subscription boxes, as a main example). <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Next, as these challenges can create serious drawbacks and significantly slow down your progress, our goal is to show you practical solutions to them. Luckily, there are solutions to every one of them, starting from (of course) smart planning and preparation, to financial juggling and time management. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Why are we doing this? So you can relax and avoid those drawbacks. So you can ship happily ever after!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Are you ready?!<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"img-responsive alignnone wp-image-1516 size-full\" title=\"excited screaming\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-2.jpg\" alt=\"excited screaming\" width=\"316\" height=\"176\" srcset=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-2.jpg 316w, https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-2-300x167.jpg 300w, https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-2-16x9.jpg 16w\" sizes=\"(max-width: 316px) 100vw, 316px\" \/><\/span><\/p>\n<h1><span style=\"font-weight: 400;\"><br \/>\nChallenge no. 1 &#8211; Pricing<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Is it just us? Or does pricing, funding, and financing in general always tend to cause a headache or painful teeth grinding? It seems that for every entrepreneur, initial idea making and brainstorming is always enjoyable, as well as \u00a0design polishing, branding, prepping everything for a launch &#8211; exciting, exciting, exciting! <\/span><\/p>\n<p><span style=\"font-weight: 400;\">And then, wicked, wicked money comes in.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The main goal is often to get it all working in the most affordable way imaginable. And there\u2019s nothing wrong with this! Sometimes, it is necessary to optimize (or over-optimize) all the aspects, so you can launch and begin your business altogether.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, though it is absolutely important to stay within your budget in the beginning, there\u2019s a catch. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A lot of subscription entrepreneurs do not devote enough time to the thing that will literally keep their business running smoothly &#8211; the price of their product.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/3.jpg\" alt=\"businessman calculating\" width=\"640\" height=\"427\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Seems obvious, but it\u2019s a commonly overlooked step. Why does this happen? No, it\u2019s not the doing of a voodoo witch that craves for your business to fail (as far as we know at least). Instead, there are several possible reasons:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Starting a business is a messy journey, to say the least &#8211; one can easily get distracted while putting out ongoing fires;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Unexpected costs pop up and it\u2019s difficult to consider them all ahead of time;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Certain costs are underestimated &#8211; a common misstep in both <\/span><a href=\"https:\/\/www.subbly.co\/blog\/source-products-suppliers-subscription-box\/\"><span style=\"font-weight: 400;\">product sourcing<\/span><\/a><span style=\"font-weight: 400;\"> and shipping operations;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Shaping the pricing structure (or even copying it) according to competitors &#8211; strikingly similar subscription businesses;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Forgetting to leave a backup space in the budget, so important in the case that unexpected spending occurs (and trust us, it always does).<\/span><\/span><\/li>\n<\/ol>\n<div class=\"alert alert-warning text-center\" style=\"margin: 50px 0;\">Try Subbly free for 14 days<br \/>\n<a class=\"btn btn-info btn-lg\" href=\"https:\/\/www.subbly.co\/admin\/auth\/register\">Signup &amp; Try Subbly For Free<\/a><\/div>\n<h2><span style=\"font-weight: 400;\">Overcoming the challenge: Pricing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In order to get an accurate view of your pricing, make sure that you did the additional investigations. It\u2019s also a fine blend of careful planning, analyzing, and lots of calculations. Some of the ways to do some smart solutions may involve:<\/span><\/p>\n<ol>\n<li><b> Considering all the costs<\/b><span style=\"font-weight: 400;\"> &#8211; seriously, <\/span><b>ALL<\/b><span style=\"font-weight: 400;\"> the costs possible!<\/span><\/li>\n<\/ol>\n<ul>\n<li><span style=\"font-weight: 400;\">When it comes to calculations regarding a subscription product, they usually involve the sum of the product cost and fulfillment cost. <\/span><\/li>\n<li><span style=\"font-weight: 400;\">The first part, product cost, is the total of the cost of actual products, the box, tissue paper or other packing material, everything else that the package contains. Plus, a little bit extra, in the case that something goes wrong. <\/span><\/li>\n<li><span style=\"font-weight: 400;\">The second part, fulfillment cost, is the cost of packing processes and the actual shipping process.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">What you\u2019re left after this is gross profit &#8211; if your box is priced $23 and the above cost comes to $19, your margin will be $4. The mistake most of the subscription business owners make is that they end their calculations here! Do the necessary math to save yourself from future headaches.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"img-responsive alignnone wp-image-1627 size-full\" title=\"smart calculations\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-1-1.jpg\" alt=\"smart calculations\" width=\"500\" height=\"281\" srcset=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-1-1.jpg 500w, https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-1-1-300x169.jpg 300w, https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-1-1-16x9.jpg 16w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Go a step further and calculate the cost of customer acquisition (or CoCA), but also all the operational costs, such as apps, hosting, costs of customer service platform, stock photos, design, etc. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Do not forget about other expenses &#8211; paying your employees and accounting services too.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Congrats, \u2018cause you just made a step which most of business owners tend to skip (yes, it can be tiring, we know) and this wise move will certainly help you out. When you consider all the costs, you keep the healthy margin without all the additional expenses.<\/span><\/p>\n<p><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/4.jpg\" alt=\"business newspaper\" width=\"640\" height=\"423\" \/><\/p>\n<ol start=\"2\">\n<li><b> Ignore your competitors and their pricing<\/b><b><br \/>\n<\/b><\/li>\n<\/ol>\n<ul>\n<li><span style=\"font-weight: 400;\">Your business is unique. True, it possibly fits into a niche where other similar businesses co-exist. Sure, there are other ventures who share the same goals with you, or even target the same market.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">But, your business is one of a kind, shaped by your peculiar visions, running with your specific energy. As soon as you grasp this, it will become easier for you to grow your business, because&#8230; <\/span>it makes pricing surprisingly easy! How?<\/li>\n<li><span style=\"font-weight: 400;\">Your competitor&#8217;s pricing might seem fine from your standpoint, especially if this is the first time you&#8217;re launching a subscription business. Everyone seems to know what they&#8217;re doing, right? Well, this often couldn&#8217;t be further from the truth.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">One of the most common mistakes fresh entrepreneurs make is just focusing on their competitor&#8217;s pricing structure and building their own based on these observations. Oops, caution &#8211; your competitors might not have a clue what they&#8217;re doing either. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">That&#8217;s right, their pricing system could easily be poorly built. Plus &#8211; it&#8217;s built under different circumstances than yours.<\/span><\/li>\n<li>We recommend not falling into this trap. Simply ignore your competitors during the &#8216;warming up&#8217; phase of your subscription empire. Using their pricing system could leave you with an unsustainable plan, and that&#8217;s exactly what we\u2019re trying to avoid here.<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Even if your competitors seem like lasting, stable businesses (though everything is often different behind the curtains) &#8211; just simply mind your own business\u2026 literally.<\/span><\/p>\n<p><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/5.jpg\" alt=\"big fireworks\" width=\"640\" height=\"427\" \/><\/p>\n<ol start=\"3\">\n<li><b> Do not underestimate your overall costs<\/b><\/li>\n<\/ol>\n<ul>\n<li><span style=\"font-weight: 400;\">It is not enough to merely consider all the costs. You must also NOT underestimate the growing and always changing sum that awaits you as your business evolves. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">By following the guidelines we already covered in the first set of bullet points, you&#8217;ll surely feel confident about those shiny numbers you have. But do not forget that these are only assumptions. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">It&#8217;s a bit of a harsh truth, but nothing beats the experience.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/external-images\/media.giphy.com\/media\/ArrVyXcjSzzxe\/giphy.gif\" alt=\"Yoda wisdom\" width=\"500\" height=\"200\" \/><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">That\u2019s right, you\u2019ll need to proactively either confirm or deny all the assumptions about pricing. Call it test investing (maybe you have a better name, then call it that) and be ready for some (hopefully) small surprises. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">No matter how precise your pre-calculations might be, real-life business experience brings unexpected twists and turns.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Well, how could you do this test investing, without risking too much?<\/span> <b><br \/>\n<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Let\u2019s begin with product sourcing:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Step 1<\/strong> &#8211; make a list of particular companies whose products you\u2019re considering to include into your boxes (or crates, bags, envelopes, whatever your packaging of choice might be);<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Step 2<\/strong> &#8211; reach out to one or two companies on top of your list, present yourself, your brand and how you could both benefit from the partnership;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Step 3<\/strong> &#8211; if their reply is positive, then ask them about pricing &#8211; what kind of pricing could they offer you and name which items you&#8217;re interested in, including the quantity;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Step 4<\/strong> &#8211; if their answer is polite, detailed, and informative, move on to <\/span><a href=\"https:\/\/www.subbly.co\/blog\/supplier-negotiations\/\"><span style=\"font-weight: 400;\">negotiating<\/span><\/a><span style=\"font-weight: 400;\"> (this is a sweet opportunity for you to practice negotiation without even paying a dime!) about the prices and make sure that your potential supplier gives you as accurate of a quote as possible;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Step 5<\/strong> &#8211; suggest to do a small test and begin your cooperation with a <\/span><a href=\"https:\/\/www.subbly.co\/blog\/find-cheap-good-products-subscription-box\/\"><span style=\"font-weight: 400;\">smaller quantity of products (and cheaper products)<\/span><\/a><span style=\"font-weight: 400;\">;<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/6.jpg\" alt=\"shipping boxes\" width=\"640\" height=\"426\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Well done! Now, let\u2019s see how the actual test investing looks like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Once you are in possession of a great offer from your potential supplier (and do not go for anything less than great here, unless your niche is so narrow that you\u2019re not left with many options), it\u2019s time to order the smaller quantity of products and test your pricing\/spending in action.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Next, choose an adequate box size for the products you picked (make sure you nailed the design, procurement, and all processes related to packaging). Do this part seriously and thoroughly, so you can calculate all the possible costs in the end. Do not skip steps. Besides the size of the box, acknowledge the potential average weight of the box as well.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Then, consider other factors related to shipping, such as zones or shipping areas, as those could majorly influence your total spending. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Finally, ship the test batch of subscription boxes and calculate everything (and we really mean &#8211; everything) you spent along the way. This will make sure that your costs are not underestimated. Afterwards, you\u2019ll be ready to make a reasonable pricing plan. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The end goal is to make a profit, and smart pricing will ensure that that happens. Test &#8211; invest (small) &#8211; analyze and optimize &#8211; go big.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/external-images\/media.giphy.com\/media\/ciXnbg0BuoUDK\/giphy.gif\" alt=\"high five gif\" width=\"411\" height=\"222\" \/><\/p>\n<ol start=\"4\">\n<li><b> Always leave a backup space in the budget<\/b><\/li>\n<\/ol>\n<ul>\n<li><span style=\"font-weight: 400;\">You might have noticed the pattern in this pricing section &#8211; manage your investment in a way that keeps your business going despite unexpected spending. We covered the precautions such as considering all the costs, ignoring your competitors\u2019 pricing, and minimizing the risk of overspending with simple test investing. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Now, let\u2019s wrap up this pricing section with &#8211; leave a safe space in your budget.<\/span><\/li>\n<li>This kind of wise attitude, \u201calways have a backup amount\u201d, comes in handy if certain errors or simply additional costs pop up. Creating a monetary safety net will also save you from a lot of stress.<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In general &#8211; use every chance possible to create more security in your business, as much as it\u2019s possible.<\/span><\/p>\n<p><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/7.png\" alt=\"taking notes\" width=\"640\" height=\"425\" \/><\/p>\n<ol start=\"5\">\n<li><b> Keep your eyes on the churn<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-weight: 400;\">What is churn?<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">It\u2019s basically a percentage of subscribers who cancelled in a certain period of time. Painful subject, we know, but equally important. So, there is no retained profit if your customers don\u2019t stick around long enough.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">How can you calculate the churn?<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">This simple formula might help:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><em><span style=\"font-weight: 400;\">Customers who cancelled (in a given period) \u00f7 Total active subscribers (in the same period) = Churn %<\/span><\/em><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">As an example, if the churn % you calculated is 5% or less, than congratulations, because only the very best subscription businesses report statistics like that. On the other side, if your churn is 15% or more, it\u2019s a sign that too many customers are leaving and your growth will be harder. <\/span><\/li>\n<li><span style=\"font-weight: 400;\">As you might guess, there\u2019s no point of doing this calculation if you\u2019re just starting out, as you need at least 6 months and a considerable number of subscribers to even start thinking about churn. <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Is it possible to reduce churn with smart pricing?<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Definitely. The solution is simple, but tricky to execute: your subscribers will stay if you\u2019re providing enough value to through the service. Meaning, besides great products, your pricing needs to be aligned with the value and\/or usage of those products.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">It\u2019s a matter of fine balance between providing value and charging appropriately. You can find out more about this complex topic <\/span><a href=\"http:\/\/www.priceintelligently.com\/blog\/bid\/190177\/A-Guide-to-SaaS-Metrics-and-Your-Pricing-Strategy-Eliminating-Churn\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The art of pricing, when you look at it now, is not so complicated. True, a lot of things need to be considered, but that seems to be the main point &#8211; observe the whole picture, look ahead, and rethink the steps, way before you actually make them. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">And the bottom line, which will both calm you and liberate you &#8211; is to ignore what others are doing and how they are doing it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your business is unique, the same as you, its creator, are unique. Treat it accordingly and the pricing will emerge, naturally and consequently.<\/span><\/p>\n<p><img decoding=\"async\" class=\"img-responsive alignnone wp-image-1510 size-full\" title=\"proud Robin Hood\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy.jpg\" alt=\"proud Robin Hood\" width=\"245\" height=\"200\" srcset=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy.jpg 245w, https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-16x13.jpg 16w\" sizes=\"(max-width: 245px) 100vw, 245px\" \/><\/p>\n<h1><span style=\"font-weight: 400;\">Challenge no. 2 &#8211; Scaling Fulfillment Operations<br \/>\n<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Are you a bit tired from all the pricing, costs, and investing talk? We understand. But, your awesome business deserves this. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Learning can be tricky to endure, above all daily occupations, but believe us, it\u2019s going to be worth it! Nothing compares to that feeling of power, control, and success when your business grows and evolves, day in and day out. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, take a deep breath and dive into the wonders of scaling with us! Here it goes.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Obviously, scaling fits into step 2, because it\u2019s pretty impossible to scale something if you don\u2019t have anything to scale, right? And it surely is challenging to scale a fulfillment process. But at the same time &#8211; this process has a huge scaling potential. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/8.jpg\" alt=\"endless money\" width=\"640\" height=\"452\" \/><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">In order to painlessly expand from 10-100 monthly boxes to 1,000 and even 10,000 (it is possible, stick with us!), a subscription business mastermind must invest a lot of time, energy, and ideas, but must also make a lot of errors throughout the journey.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Luckily, there are ways to manage it all to keep fulfillment running smoothly and efficiently over a long period of time. Not to mention that these tips you\u2019re about to discover will also help you save money and improve quality. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Everybody in the house say: <\/span><i><span style=\"font-weight: 400;\">Yeaaah!<\/span><\/i><span style=\"font-weight: 400;\"> (metaphorically).<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Overcoming the challenge: Scaling<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Have you read one of our most amazing posts about how to <\/span><a href=\"https:\/\/www.subbly.co\/blog\/top-10-ways-save-money-shipping\/\"><span style=\"font-weight: 400;\">save money on shipping<\/span><\/a><span style=\"font-weight: 400;\">? If you haven&#8217;t yet, head over there, read it carefully, and then come back here to ensure you get it all right to expand the idea.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, back to scaling your fulfillment process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First, what is fulfillment? According to the almighty <\/span><a href=\"http:\/\/www.businessdictionary.com\/definition\/fulfillment.html\"><span style=\"font-weight: 400;\">BusinessDictionary<\/span><\/a><span style=\"font-weight: 400;\">, fulfillment in general is a <\/span><i><span style=\"font-weight: 400;\">\u201cprocess of taking an order and executing it by making it ready for delivery to its intended customer. It may involve warehouse pickup, packaging, labeling, etc.\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Well, a mere look at this quote shows us how important this step is, for any subscription business. Hence, the process of fulfillment deserves your full attention, because if it\u2019s not managed properly, the final product\/package your subscriber will receive will be everything but enjoyable. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Do we want that? Of course we don\u2019t.<\/span><\/p>\n<p><img decoding=\"async\" class=\"img-responsive alignnone wp-image-1521 size-full\" title=\"sarcastic bunny\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-1.jpg\" alt=\"sarcastic bunny\" width=\"204\" height=\"223\" srcset=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-1.jpg 204w, https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/giphy-1-16x16.jpg 16w\" sizes=\"(max-width: 204px) 100vw, 204px\" \/><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">As you know, (if you read that guide about shipping, and we know you did) outsourcing is definitely one of the suggested options here. If you choose to outsource your fulfillment, it could save you a lot of money and provide more control. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">When a trusting, reliable, high-quality service handles your fulfillment, the quality of packing should be correspondingly good.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yes, it takes time and searching and a lot of negotiating to create a strong partnership where both sides are happy. Still, you are the creator, a mother and a father to your subscription business, and nobody knows it better than you.<br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">But, by letting someone else cover fulfillment operations, you\u2019ll free up some time to focus on growing your promising enterprise. It is perfectly alright, even recommended, to find services that will handle some (not all) parts of \u201crunning the business\u201d, so you can catch a breath and think about the future of your company.<\/span><\/p>\n<div class=\"alert alert-warning text-center\" style=\"margin: 50px 0;\">Try Subbly free for 14 days<br \/>\n<a class=\"btn btn-info btn-lg\" href=\"https:\/\/www.subbly.co\/admin\/auth\/register\">Signup &amp; Try Subbly For Free<\/a><\/div>\n<p><i><span style=\"font-weight: 400;\">Okay, Subbly, what if I don\u2019t want to outsource my fulfillment?<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">There are plenty of options to untangle this challenge if you\u2019re not in the mood for outsourcing and wish to take charge of the fulfillment process internally. Here are couple of smart actions you can make:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><b>Create a reliable team &#8211; <\/b><span style=\"font-weight: 400;\">This is always a tricky one, and it usually depends on what you consider as reliable, but the truth is, a good team of trustworthy people is a strong engine for every business. <\/span><br \/>\n<span style=\"font-weight: 400;\">When it comes to fulfillment (and scaling upon it) in particular, you\u2019ll definitely need a good <\/span><b>warehouse manager<\/b><span style=\"font-weight: 400;\">. What do warehouse managers do, except enjoy the cool job title? <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">They are responsible for a multitude of actions, such as keeping track of all the products, regarding their condition, quantity, safety, and all other imaginable information about them.<br \/>\n<\/span><br \/>\n<span style=\"font-weight: 400;\">Next, in order for everything to be nicely packed, you\u2019ll need a dependable <\/span><b>packing manager<\/b><span style=\"font-weight: 400;\"> (another manager? Yes, they\u2019re known to be good at managing stuff).<\/span>\u00a0<span style=\"font-weight: 400;\">What is their job? They conduct the entire packing process, ensuring that all teams of packers do their job well and that everything runs as smoothly as silk.<br \/>\n<\/span><br \/>\n<span style=\"font-weight: 400;\">Lastly, of course, you\u2019ll need a fast and skilled <\/span><b>packing team<\/b><span style=\"font-weight: 400;\">. Most of the boxes (or any other kind of subscription packages) contain more than 5 products. Knowing this, a limited number of people can do the packing and do it fast, so often it\u2019s preferable to create smaller teams. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Having a relaxed, hard-working, and focused team certainly makes everything easier.<br \/>\n<img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/9.jpg\" alt=\"teamwork\" width=\"640\" height=\"436\" \/><br \/>\n<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Prepare, prepare, and then prepare some more &#8211; <\/b><span style=\"font-weight: 400;\">some of the things you could do in this phase are: <\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pre-fold the boxes (or some other kind of packages you have)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Keep the fulfillment area as clean and as neat as possible <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Remove all the obstacles that might slow down the actual packing processes and stocking of the packing material. It s<\/span><\/span>eems like a lot, but it can soon turn into a habit. All these small, yet significant actions will prevent errors, delays, and line holdups all through the packing.<\/li>\n<\/ul>\n<\/li>\n<li><b>Plan ahead with a monthly calendar &#8211; <\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">ah, this is a smart one &#8211; if you\u2019re a planning and organization freak, you\u2019re going to love this one! So, how to use the best of monthly calendars? <\/span><\/span><\/span><\/span><\/span><\/span>Firstly, determine all the deadlines, small and big ones and enter them all clearly into the calendar. Focus on dates connected with the arrival of products, counting them, when they\u2019ll be stored. Place the reminders accordingly.<br \/>\n<span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><br \/>\nThen, move on to actual packing days and all the schedules around them. Add the information about staff, the number of people you\u2019ll need for all those actions and also, if you need to contact someone in order to get things going, add a small memo for that as well.<\/span><\/span><\/p>\n<p><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/external-images\/media.giphy.com\/media\/TzbQJvPxawWuk\/giphy.gif\" alt=\"team development\" width=\"480\" height=\"346\" \/><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Voila, what a nice, highly informative, and useful calendar. Well done!<\/span><\/span><\/span><\/span><\/span><\/li>\n<li><b>Separate your work stations &#8211;<\/b><span style=\"font-weight: 400;\"> the last thing you need to cover if you\u2019re handling the fulfillment process (and trying to scale it) internally is to make sure that you have pre and post-line work stations. <\/span><span style=\"font-weight: 400;\">Keeping this purely physical part of fulfillment is vital for every subscription business. <\/span><br \/>\n<span style=\"font-weight: 400;\"><br \/>\n<\/span><i><span style=\"font-weight: 400;\">Why, oh why, Subbly?<\/span><\/i><br \/>\n<span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Well, you\u2019ll need a space for folding the boxes, a space for putting labels on them, and a space for the actual packing processes. This way, everything will run nicely and you\u2019ll avoid all the possible deadlocks. <\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/10.jpg\" alt=\"teamwork drawing\" width=\"640\" height=\"426\" \/><\/span><\/p>\n<h1><span style=\"font-weight: 400;\">Challenge no. 3 &#8211; Monthly Schedule of Operations<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Closely connected to our all-time favorite tool, the calendar &#8211; our topic now is how to get into a healthy rhythm of operations.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">From month to month, every subscription business boss faces various challenges, especially as the firm starts to grow. And the show must go on, every single month, because delays may cost a lot (literally). <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Let\u2019s confront the common challenges of scheduling:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Finding and ordering products<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Creating, printing, and delivering the packing list<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Managing fulfillment and shipping operations<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ordering various materials<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Organizing the staff, from schedules, responsibilities, payments, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Handling re-billing, segmenting your customers, controlling the cash flow<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Running customer service, solving refunds, replacements, answering to requirements, and similar<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Finally, in order to ensure that your business will thrive &#8211; promote, advertise, and sell your boxes on social media, through emails, blogging and different campaigns.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">We admire you. Seriously, look at this, and it is only a fraction of things you do! Give yourself a pat on the back and a <\/span><i><span style=\"font-weight: 400;\">\u201cWell done, bravo, good job!\u201d. <\/span><\/i><span style=\"font-weight: 400;\">Take a deep breath and relax &#8211; rest assured, we\u2019ll do our best to help you out. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep on reading, this is only going to get better.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/external-images\/media.giphy.com\/media\/U4PYmPl4uTx8A\/giphy.gif\" alt=\"everybody be cool\" width=\"533\" height=\"300\" \/><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Overcoming the challenge: Overwhelming schedules<br \/>\n<\/span><\/h2>\n<ol>\n<li style=\"font-weight: 400;\"><b>Split responsibilities &#8211; <\/b><span style=\"font-weight: 400;\">This is a big one. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">If you wish for your business to flourish, and of course you do, at some point it gets tiring to run it as a one-man or one-woman army. This doesn\u2019t mean that you\u2019re not doing well, it is simply the nature of entrepreneurship. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">There is no shame in asking for help at this point, friend.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">You may want to consider a business partner, if you don\u2019t have one already, and split the responsibilities as operations evolve. The same goes for the team of people working for you, choose wisely and set reasonable expectations, both for yourself and them.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">State all the requirements, expectations, and deliverables clearly and you\u2019ll see significant progress.<\/span><\/span><\/span><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/external-images\/media.giphy.com\/media\/3o7TKqY0Wywy1Vp8vS\/giphy.gif\" alt=\"funny hair\" width=\"480\" height=\"262\" \/><\/li>\n<li style=\"font-weight: 400;\"><b>Mighty calendars strike again! <\/b><span style=\"font-weight: 400;\">&#8211; This is an even bigger one. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">We already mentioned how making a great calendar can help with the fulfillment. Do not underestimate the impact a clear calendar can have on your entire business management process!<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">While creating powerful calendars, think both widely and locally. Grasp the big picture, such as your monthly or even yearly plans. Then, narrow it down to weeks. Finally, if needed, structure your days as well. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Below is an example of a weekly schedule that would undoubtedly ease your feelings of being overwhelmed:<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Week no. 1 &#8211; brainstorming about products and finding them<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Week no. 2 &#8211; creating a list of products, crafting an order, ordering<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Week no. 3 &#8211; making sure that everything\u2019s ready for fulfillment<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Week no. 4 &#8211; actual fulfillment and shipping + preparations for customer service tasks that are rising on the horizon.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Pretty clear, right? Bear in mind though that recurring tasks such as <\/span><a href=\"https:\/\/www.subbly.co\/blog\/instagram-influencer-marketing-subscription\/\"><span style=\"font-weight: 400;\">marketing efforts<\/span><\/a><span style=\"font-weight: 400;\">, general customer service and communication do not have to be included in these plans. Daily tasks would only make the calendar unnecessary crowded and your already busy mind confused. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/11.jpg\" alt=\"weekly calendar\" width=\"640\" height=\"426\" \/><br \/>\n<\/span><span style=\"font-weight: 400;\">But, this is where daily tasks go:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><b><b>Daily reminders &#8211; <span style=\"font-weight: 400;\">Throughout the day, we all need a reliable system to keep us from multitasking (which usually leads nowhere, in the long run), delays, and mistakes. Keep yourself on track with simple, short, buzzing task reminders. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Another big piece of advice is to go offline once in awhile, because the constant buzzing of alarms might lead to future anxiety (not that we know).<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">On your usual working days, set some clear and reasonable goals for the day (during the evening for the next day) and create alarms for when those should be finished. Consider breaks and\/or additional deadlines if needed. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Set a nice, pleasant, but noticeable sound and get all that stuff done!<\/span><\/b><\/b><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>No multitasking allowed &#8211; <span style=\"font-weight: 400;\">Sorry busybees, but it\u2019s scientifically proven that doing multiple activities at the same time brings poor results and even <\/span><a href=\"https:\/\/www.forbes.com\/sites\/travisbradberry\/2014\/10\/08\/multitasking-damages-your-brain-and-career-new-studies-suggest\/#781c4f0856ee\"><span style=\"font-weight: 400;\">causes damage to your brain<\/span><\/a><span style=\"font-weight: 400;\">. It might feel like you\u2019re making faster progress when you answer emails, research and chat at the same time, but the truth is &#8211; no. We don\u2019t like it either. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">So, do your best to focus on one task until it\u2019s complete (or until it\u2019s time to make a break).<\/span><\/span><\/li>\n<\/ul>\n<h1><span style=\"font-weight: 400;\">Challenge no. 4 &#8211; Providing Amazing Customer Service<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Happy customers = successful business. True, it\u2019s more complicated than that, but wait, honestly, is it? If you\u2019re able to satisfy your customer\u2019s needs by providing a high-quality service, picking the most amazing products they\u2019ll actually enjoy and getting those products to them consistently, is that how your business will grow?<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Yes and yes! <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Your subscribers are the flesh and blood of your subscription business. We see businesses fail all the time, when too much time, energy, and money goes into branding and overthinking internal processes. Not enough energy is left to simple and masterful customer service to satisfy their subscribers\u2019 needs. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/external-images\/media.giphy.com\/media\/11YdnfyG6qvuWk\/giphy.gif\" alt=\"ignoring people\" width=\"295\" height=\"222\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">We don\u2019t want you to make the same mistake. The connection you&#8217;re forming with every person that subscribes to your astonishing boxes is a relationship. Much more than that, it\u2019s a commitment to the on-going, lasting service built on trust, interest, and shared values. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Subscribers expect superb support and <\/span><a href=\"https:\/\/www.subbly.co\/blog\/communication-basics-subscription-business-transactional-emails-101\/\"><span style=\"font-weight: 400;\">smooth communication<\/span><\/a><span style=\"font-weight: 400;\"> with you (your business) from the very beginning, so let\u2019s make sure that they get nothing less than that!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are the elements of a proper customer service process:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Quick replies to customer messages<\/b><span style=\"font-weight: 400;\"> &#8211; <\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">in order to do this right, try to keep your response time to any question, suggestion, or inquiry within 24 hours (on working days). And of course, do your best to be as helpful as possible in any way you can.<br \/>\n<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Alerts for received emails &#8211; <\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">once you received an email from your subscriber, they should know that it safely arrived in your Inbox and that it\u2019s being carefully reviewed; set an automatic message that let\u2019s them know about this.<\/span><\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><b>Cover social media too &#8211; <\/b><span style=\"font-weight: 400;\">go beyond emailing and treat all inquiries equally. When your subscribers or <\/span><a href=\"https:\/\/www.subbly.co\/blog\/marketing-your-subscription-box-12-tips-to-get-your-first-customers\/\"><span style=\"font-weight: 400;\">potential subscribers<\/span><\/a><span style=\"font-weight: 400;\"> leave a message or a comment on any of social media channels your business has, make sure the communication flows both ways there too; <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Pro tip &#8211; do not forget about blog comments, if you have one.<br \/>\n<img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/wp-content\/uploads\/2017\/06\/12.jpg\" alt=\"customer service\" width=\"640\" height=\"426\" \/><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Consider a third-party customer service options<\/b> <b>&#8211; <\/b><span style=\"font-weight: 400;\">additional tools, such as automatic fill-in response messages or sorting solutions for your filters and list, can come in handy and cut response time; <\/span><span style=\"font-weight: 400;\">whatever you can automate, go ahead and automate it. Whatever you can do to <\/span><a href=\"https:\/\/www.subbly.co\/blog\/what-is-subbly-5-things-you-need-to-know-about-the-subscription-box-ecommerce-platform\/\"><span style=\"font-weight: 400;\">run your business smoothly<\/span><\/a><span style=\"font-weight: 400;\"> every day, go ahead and do that, because it <\/span><i><span style=\"font-weight: 400;\">will<\/span><\/i><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> pay off.\n<p><\/span><\/span><\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Create clear instructions &#8211; <\/b><span style=\"font-weight: 400;\">this part also fits into a communication\/customer service section, because every chance you have to connect with your subscriber is a potential relationship builder. S<\/span><span style=\"font-weight: 400;\">tart with a crystal clear FAQ page with comprehensive explanations on how to use your services and consider adding some self-service solutions as well, if your customer needs to change an address for shipment and similar.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Why is communication so important?<br \/>\n<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Good customer service and smooth overall communication can help with retention. Making yourself visible to your customers is highly recommended. But be careful not to cross the line and step into spamming. Update your customers regularly, but beware of overdoing it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best way to determine the right amount communication is to observe your competitors. You should also, however, think about the services you love yourself &#8211; how do they do it so well?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember, it\u2019s nearly impossible to acquire loyal customers without solid communication. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Final thoughts and moving forward<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Have you faced any other challenge in starting a subscription business? Let us know and we\u2019ll do our best to get the answers, solutions, and even more tips! <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Do you know any secrets of running a successful subbox entreprise? Let us know about that as well and we\u2019ll gladly add it to our blog so we can make it accessible to every business newbie! It\u2019s our pleasure.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"img-responsive alignnone\" src=\"https:\/\/www.subbly.co\/blog\/external-images\/media.giphy.com\/media\/S3cCUBRrJVsxG\/giphy.gif\" alt=\"thank you\" width=\"500\" height=\"276\" \/><\/span><\/p>\n<div class=\"alert alert-warning text-center\" style=\"margin: 50px 0;\">Try Subbly free for 14 days<br \/>\n<a class=\"btn btn-info btn-lg\" href=\"https:\/\/www.subbly.co\/admin\/auth\/register\">Signup &amp; Try Subbly For Free<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Once upon a time\u2026 \u2026 in a land far, far away, a small subscription business was born. It steadily grew and bloomed, surrounded by the warmth of its creators, who were bold entrepreneurs. Nothing stood in their way and they all shipped happily ever after! Lucky you, for you have just witnessed the birth of [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":969,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"article_type":[567],"class_list":["post-968","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","article_type-article"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Common Challenges (And Solutions) When Running A Subscription Box Business<\/title>\n<meta name=\"description\" content=\"Running a subscription box business is no small task, and there will definitely be some challenges along the way. 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