Which one should I use? Subbly or Cratejoy

When looking for the best possible solution for setting up and running a subscription business that involves physical product delivery (especially subscription boxes), we guarantee two names will come up over and over that appear to be head to head competitors: Subbly and Cratejoy.

It isn’t hard to see why: both came on the scene around the same time back in 2014, both got their start supporting subscription boxes, both have enjoyed a big growth spurt during the rise of subscription, and both even have their own training programs and subscription Facebook communities. But looking closer, it's clear that both chose very different paths.

One thing to make clear is that Subbly is a subscription-first platform while Cratejoy is a marketplace-first platform which also has platform capabilities. Read why this distinction is important here. It could even be a good idea to use both together!

This article breaks down the pros and cons of each platform - keep reading and make an informed decision!

Cratejoy

Pros

Perhaps the biggest difference between Subbly and Cratejoy is maybe what we love most about Cratejoy: their marketplace. Cratejoy set out to build a marketplace from the very beginning and it helps many subscription boxes get a quick start at finding subscribers. With more than 30 million monthly visitors and tons of additional third-party exposure (i.e. through BuzzFeed), it’s no secret why new subscription boxes love it.

Regarding the platform itself, Cratejoy has a vast library of helpful articles about their platform and subscription businesses in general which indeed makes it easy for an absolute newbie to get started quickly. For those same newbies, Cratejoy also has a small library website templates to choose from, an intuitive product builder, and a variety of marketing tools and integrations in the app store.

Last but not least, the Cratejoy-run Facebook community and subscription entrepreneurs hangout Subscription School is a great resource or anyone who has or is thinking about starting a subscription box business.

Cons

Unfortunately, as much as we love the Cratejoy marketplace, there are some major things to consider before getting started.

First, their marketplace is not large or diverse enough to provide all the marketing and customer acquisition for every business; it is only one of many channels. Secondly, to be listed on the marketplace means that customers subscribe there directly, not through your website. This means you will have to give up control of your brand and marketing to participate. Third, the criteria Cratejoy uses to rank your product in the marketplace is not totally clear. In addition, Cratejoy marketplace listings get the lion’s share of the traffic when they become a “featured listing” but it is also unclear how to become featured. Lastly, the marketplace comes with some pretty steep fees on top of the monthly platform fees (11.25% + 0.10c per transaction), which adds up fast.
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As Cratejoy decided to be a marketplace rather than a dedicated technology innovator, their technology platform is only a small part of their business, bringing in less revenue than their marketplace. Additionally, Cratejoy is firmly committed to subscription boxes and therefore their tools are not as useful to the wider subscription industry. The technology itself is great, but leaves little room for customization.

Lastly, the biggest criticisms we've heard online and through our experience working with ex-Cratejoy merchants are about their customer service, regarding response times, availability, and the willingness to go the extra mile.  

Subbly

Pros

Best-in-Class Support

Get the help you need from our excellent support staff

Automate Your Business

Automate marketing, management and operations with no code using complex business models

Customizable Checkouts & Subs

Collect information from your customers, and even allow them to pick their products and configure their subscription.

As a small and bootstrapped business, we know the struggle of being in the trenches trying to lift your idea off the ground. This is why we positioned ourselves as highly customer-oriented service.

Being a merchant on Subbly, you not only get 24/7 chat support and the ability to talk to real people in real time who will answer your questions and help with setting up, but you will also be able to directly influence Subbly's development by suggesting and submitting new feature requests on the public board.

Subbly provides a turnkey solution for anyone who has a vision and would rather take their own route than be strained by the limitations of a platform.

Other features, including automations, that truly take customization to the next level, give Subbly a cutting edge, especially in the eyes of those who value more versatile, flexible, and scalable solutions.

Implementation of the drag-and-drop website builder, instead of the usual WYSIWYG template options also raises the bar in providing a completely flexible, yet very simple to use platform for literally anyone, regardless of coding skills.

The main Pro
Subbly – is a team of real passionate people who have been with us from the very beginning
Cons

The absence of a marketplace is the most common reason why people choose Cratejoy over Subbly. Although the marketing tools offered are pretty much identical, no integration or built-in tool can truly replace a marketplace as a funnel, especially if you’re an entry level merchant and just starting off.

At the same time, the lack of some built-in functionalities (like printing shipping labels directly from the admin) may put off those who don't want to spend unnecessary time on getting third-party tools connected would rather have everything ready to go out-the-box.

TL;DR

If you’re busy with entrepreneurial stuff and you didn’t have the time to read through all of these, we’ve compiled a short and actionable list of when you should opt for either of these two platforms.

You don’t just have to take our word for it ! Feel free to check what others had to say about Cratejoy HERE, or about Subbly HERE.

When to use?

Cratejoy

  • If you are fine with sacrificing a bit of your brand and profit for quick early traction through the marketplace.
  • When you don’t care about perfection but want to set up your store quickly and with ease.
  • If you’re looking to run a subscription store that only involves physical product delivery.
  • If you’re craving to be a part of their ever-growing community of subscription box entrepreneurs.

Subbly

  • If customizability of every aspect of your business is an imperative, from building a site layout to setting uncommon billing/shipping intervals and creating custom questionnaires for the checkouts.
  • If you don’t mind taking matters into your own hands when testing different marketing funnels to maximise conversion
  • If you’re looking to setup a subscription business catered towards physical product delivery.
  • If you value a personal touch and a passionate team that will actually always listen to what you and your business need.

Have more questions?

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Subbly really is built subscription-first. While you'd need a lot of plugins and connectors to start off on other platforms like Shopify or WooCommerce, here, it's all built right in.

Charmaine Merriweather
Founder & Owner of HUES Book Box

Before I found Subbly I never had the ability or finances to have a subscription business platform which could meet my needs and expectations. Subbly has been there for me every step of the way!

NATALIE SEATON
Founder and CEO @ BathBox

Everything was so straightforward, the support team are AMAZING, I would not have been able to launch without Subbly.

ALEXANDRA HARVELL
Founder and CEO @ Little Bakers Club

We’ve used the software for over 3 years and it keeps getting better. It has everything you need to easily run a successful subscription box business!

LIAM BRENNAN
Co-founder @ Buster Box

Subbly is straightforward and easy to use. Designing your site is simple and allows you to control your entire business from one place.

GEORGE KLEANTHOUSE
Founder and CEO @ Model Box