It’s not surprising that we often get questions about how we compare with Moonclerk in terms of features and functionality, pricing, etc.
Subbly and Moonclerk are both good subscription solutions but the best choice depends upon your specific needs and at what stage of setting up your business you’re currently in. While it’s true that Subbly and Moonclerk can be used for lots of similar business cases, the biggest difference is that Subbly is an all-in-one solution while Moonclerk only specializes in taking and handling recurring payments across a variety of different business cases, particularly in the realm of collecting donations for charities and running simple subscriptions .
Let’s break it down a bit further.
Subscription-first™ businesses deserve a subscription-first™ platform
Get the help you need from our excellent support staff.
Automate marketing, management and operations with no code using complex business models.
Collect information from your customers, and even allow them to pick their products and configure their subscription.
Subbly is a robust platform for physical product delivery. It is easy to use but sophisticated and powerful, recording all aspects of the customer journey, from the initial shopping experience to every shipment and customer transaction. Plus, Subbly provides a full set of customer and order management tools.
Subbly makes running a business even simpler with automations; a feature that allows you to automate tedious workflows such as sending up data payloads in a webhook on certain events (new subscriber, new cancellation, new order…), applying a coupon/discount to a customer’s subscription after a predefined number of payments, or even setting up an email/SMS campaigns for new or existing subscribers.
Subbly’s other popular business-simplifying features include our cart abandonment tool and our referral program, plus a growing number of integrations to help with things like marketing, customer service, and administrative tasks like taxes.
Subbly is so much more than a payment processing tool - it is a platform built to support you from the early days all the way through to when you're scaling, and beyond.
It’s clear that Subbly is an all-in-one solution from its powerful drag-and-drop website builder. Not only will the website builder help you build the site of your dreams in minutes (with absolutely no coding involved) but it also makes life easier if you're only using one platform for everything.
Subbly - is a team of real people who have been with us from the very beginning [...]
Subbly is a powerful solution if you’re looking for a platform to handle a business focused on physical products. However, it is not currently built to handle digital products/service based businesses — although, we are working on adding support for these business models in the near future.
While Subbly’s checkout and payment forms have been optimized for the highest conversion rates, the only downside is that the checkout aesthetics aren’t yet as customizable as we want them to be, only allowing for simple color changes and adding your company logo.
Subbly’s support is one of the best in the industry (according to Capterra), with 24/7 chat availability and 1 hour response times, including on weekends. Subbly also offers phone support for enterprise plans.
Moonclerk presents a very simple and user-friendly solution for collecting payments online, with all the core features needed to collect recurring payments. They have a great onboarding process and even offer a phone number which you can call if you get stuck with setup.
The list of countries and currencies supported on Moonclerk is vast. In addition, Moonclerk’s pricing is based on your sales volume, which is pretty unique in the industry.
Moonclerk doesn't have a website builder so you’ll have to embed Moonclerk’s payment forms on an external site (click here to learn how you can do this with Subbly as well). Despite this, Moonclerk offers a great way to customize the look of the checkout/payment form by enabling you to change styles, colors, and fonts, as well as add your own CSS to it.
Last but not least, Moonclerk offers a solution for digital content (although it’s a paid add-on), which is also worth noting. In contrast to Subbly, this should be considered an immediate positive given that Subbly doesn’t YET offer a ready-made solution for anyone running digital or membership type of service.
Because Moonclerk’s payment forms need to be embedded on an external site, the set up process is a bit tedious, made more difficult for less tech-savvy users by the lack of support articles.
Although Moonclerk offers a good amount of flexibility when creating billing/shipping schedules, the platform is missing many core eCommerce features, like checkout surveys which act as a price modifier, upsells and cross-sells, advanced integrations, and automated workflows or cart abandonment campaigns.
In a nutshell, while Moonclerk offers a solution that will help you build payment forms, it lacks the depth and complexity for anyone who’s looking to actually build an online shop around it. You don’t get to create subscription products on Moonclerk, only subscription forms. This makes it very difficult for anyone who’s looking to run an online shop of products to achieve their goals, compounded by a lack of any graceful order and customer management system.
Lastly, it’s worth noting that there is no real free trial on Moonclerk. You’re able to sign up and explore the product for free, but if you want to start accepting payments, you’ll have to move to a paid plan.
Overall, Subbly is a more robust and complete platform. With the help of the website builder, order/customer management, marketing automation and more, Subbly is the all-in-one solution to help you through the earliest stages of your business all the way to scaling an enterprise.
Moonclerk is a good solution if you're only looking for a simple payment form that can handle recurring billings. That being said, keep in mind that Moonclerk can only be embedded on an external website.