Cut subscription churn by up to 70%

Understand the reasons behind cancellations, and automatically provide customers with special offers at the moment of cancellation.

Churn optimization


Based on 1000 customers at 12% growth rate.
Please note, this is not a real-life scenario. However, it is based on multiple real-life cases.

Churn optimization


Based on 1000 customers at 12% growth rate.
Please note, this is not a real-life scenario. However, it is based on multiple real-life cases.

Understand why and when your customers cancel

Set up a flexible survey with reasons for cancellation that are unique to your business, or ask clients to input their own reasons.

  • Find out why your clients are leaving via flexible custom surveys
  • Find patterns and solutions to improve customer’s satisfaction thanks to rich churn insights

Lower your voluntary and involuntary churn by getting ahead of it

Make sure you didn’t get cancelled because of blocked payments. You can also ask your subscribers to commit for a longer subscription period in exchange for discount.

  • Set up a custom dunning sequence, so that if the payment gets blocked you can repeat it several times before cancelling the subscription
  • Provide your customers with free shipping and discounts in exchange for a longer subscription using commitment periods
  • Increase customer’s lifetime value by predicting the cancellation reasons and running marketing campaigns at the right moment

Offer your customers special deals to mitigate them cancelling

Set up an automated sequence of actions to prevent your clients from unsubscribing.

  • Too expensive? Give a discount code
  • Lost interest and need a break? Skip the service for a month or two
  • Didn’t like the service? Offer a refund and return to the customer the following month

Regain customers who already left

Create promotional campaigns to regain clients by offering loyalty programmes or increasing perceived value through timely communication

  • Run an automated sequence of marketing activities at the moment a customer cancels their subscription
  • Send messages via email or SMS once your new offering is live
  • Launch a marketing campaign once you resolve the cancellation issue

Subbly really is built subscription-first. While you'd need a lot of plugins and connectors to start off on other platforms like Shopify or WooCommerce, here, it's all built right in.

Charmaine Merriweather
Founder & Owner of HUES Book Box

Before I found Subbly I never had the ability or finances to have a subscription business platform which could meet my needs and expectations. Subbly has been there for me every step of the way!

Founder and CEO @ BathBox

Everything was so straightforward, the support team are AMAZING, I would not have been able to launch without Subbly.

Founder and CEO @ Little Bakers Club

We’ve used the software for over 3 years and it keeps getting better. It has everything you need to easily run a successful subscription box business!

Co-founder @ Buster Box

Subbly is straightforward and easy to use. Designing your site is simple and allows you to control your entire business from one place.

Founder and CEO @ Model Box